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Shipping

COVID-19 POTENTIAL SHIPPING DELAYS

Amid the COVID-19 roller-coaster situation, your order may experience delay in processing and delivery; it may take longer than usual to receive. Most orders arrive on time. However, some orders are arriving later than the estimates time from the tracking number. We appreciate your patience with the shipping delays.  We are working to get orders out to you as quickly as possible.

Thank you for your patience and understanding! 

Orders require a current and accurate address. Please be sure to include appropriate suite and/or apartment numbers when necessary to ensure proper delivery. Orders delivered within the State of Hawaii will be charged a 4.712% state tax. Standard orders are processed and shipped within 5 business days after order date. Express order are processed and shipped within 2 business days from the time of receipt.  Orders cut-off time is at noon from Monday to Friday.  No shipping on Saturday and Sunday.  Orders placed over the weekend or on select holidays will be processed on the next business day.

Standard shipping for orders in the U.S. via USPS First Class or Priority Mail. Canada orders will be shipped via USPS First Class mail service as the cost of oversea shipping and it will take between 3-4 weeks to arrive. Transit time may vary depending on the destination of the order.  

USPS Priority Service will take 7-14 business days to arrive depending on destination.  Add additional 7-14 days for any footwear depends on which distribution center the item is sending out for your order. Footwear is not available to ship oversea. Other shipping restriction may apply to footwear.  

Orders are shipped from Honolulu on the island of Oahu via United State Postal Service (USPS) for standard shipping. All orders placed after 12:00 pm on a Friday and over the weekend will be processed on the following business day. FedEx Express service is available at an additional charge (shipment restriction: FedEx package will be not able to deliver to PO box address).   

Shipments are processed and sent out Monday through Friday (Shipping fee is non-refundable)

Restrictions: Orders will only ship within the same region if billing address is different from mailing address. Any order with an invalid shipping address or incorrect zip code will be cancelled and refunded.   

To expedite your order you may choose FedEx Express Services with extra cost. Saturday delivery for FedEx Express is not available. Fedex 2-days service will take up to 3-4 days to arrive depends on the received time of the order and the availability of the product at the warehouse. Please be aware of ordering time since order cut-off time is at noon.  Any orders received after 12:00 noon will push to the next day. 



Shipping Promotion:

- No shipping cost to any Hawaii address

- Free standard shipping for when spend $75 or more 

 

 

Contact Us for any special request or assistance. 

Mahalo!